Support for customers impacted by coronavirus (COVID-19)
As the impact of coronavirus is felt across the UK and the world, you may have concerns about how it could affect you and your money.
Your peace of mind is still our top priority and we’re here to help. So, if coronavirus has affected your income we have some ways to support you.
The support offered will be tailored to your individual circumstances, but this may impact your credit file.
Managing your money
If your income has been affected by the disruption from the coronavirus, we have ways to help including no fees for missed payments on mortgages.
If you’re worried about your financial situation because of coronavirus, please contact us.
Due to the challenging times we are all experiencing, we’re dealing with a much higher number of queries from customers than normal and therefore ask that you contact us by email. We are doing our best to help customers as quickly as possible and we appreciate your understanding.
Are you coming to the end of a payment holiday?
If you’re taking a break from your mortgage payments, you might be wondering what happens when your payment holiday ends.
While you’re on your payment holiday, you don’t need to do anything. We’ll write to you before it ends to let you know: